The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

Argues that consumer and employee loyalty are key to success, and discusses how to obtain and preserve loyalty
ASIN: 0875844480
VSKU: 5ALWH00002BD_ns
Condition: Good
Author/Artist:Reichheld, Frederick F.|Teal, Thomas
Binding: Hardcover
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: Book may have little to no writing and or underlining inside, and is in overall good condition. Cover may have some cosmetic wear.